Under this policy, we offer you the option of exchange, replacement and/ or refund of products. All products listed under a particular category may not have the same returns policy. Do refer the respective item’s applicable return/replacement policy below for any exceptions to this returns policy.
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc…Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. | 10 days Refund, Replacement or Exchange |
| Lifestyle: WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho, sock, uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume) | 3 days Refund, Replacement or Exchange |
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing | 7 days Refund or replacement |
| Books (All books)Sports Equipments (Racquet, ball, support, gloves, bags etc.)Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.) | 7 days Replacement onlyFree replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
| Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)Stationary (Pens, Diary notebooks, Calculators etc.)Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) | 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Non-Returnable – All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
| All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)Furniture – Hammock Swing & Stool | 7 days Replacement only If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. Only one replacement shall be provided. |
| No Questions Asked | 10 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. The complete list of non-returnable products is given below. |
| Refurbished | 7 days Replacement only If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues. |
| Category | Products that can’t be returned |
| Auto Accessories | Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Scrubs, Shampoos and Soaps |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
| Fashion | Baby Dolls and Socks |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints |
| Jewellery | Coins |
| Party Supplies | Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles |
| Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control,instruction manuals, chargers, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
| Undamaged Product | he product (including charging port/ back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
In certain cases where the replacement is not possible for any reason whatsoever, a refund will be given.
In cases where a product accessory is found missing/damaged/defective, replacement or refund will be processed.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund.
